Ownai Buyer Protect is Zimbabwe's trusted third party escrow service that safeguards the buyer's funds in trust until the seller delivers to the buyer what was agreed upon. Only once the buyer is happy with the goods or services rendered does Buyer Protect release the funds to the seller.
We are here to help parties keep their contractual obligations on any business deal. The service is designed specifically to add an extra layer of security and convenience to both the buyer and the seller, the Buyer Protect service is a neutral third party that securely holds funds upon purchase in trust until the transaction is completed.
|MOBILE & ELECTRONICS||VEHICLES||SPORTS & OUTDOORS||HOBBIES & INTERESTS||HOME, GARDEN & TOOLS|
|Camera||Car parts & Accessories||Gym & Fitness||Musical Instruments||Homeware & Appliances|
|Cellphones||Bicycles||Toys, Games & Remote Controlled||Tools & DIY|
|Computer Hardware & Accessories||Outdoors & Sports Equipmen||Books, CDs & DVDs|
|Computers & Laptops||Art, Collectibles & Rare Items|
|Gaming & Consoles|
|TV, Audio & Visual|
When buyer makes the payment, an order confirmation notification is sent to the seller’s cell number and e-mail address. Funds are kept in the Ownai Buyer Protect safe account and will only be released to the seller after buyer has received the goods and is satisfied with their condition.
After payment was received an automated order notification is sent to the selected courier. The courier collects from seller only during office hours and delivers goods to buyers selected address.
Upon delivery, the buyer should check that everything is in order. The buyer then either signs the courier delivery note (from the courier company delivering goods). The buyer is given 48 hours of dispute if not satisfied with the goods delivered.
If accepted, Buyer protect releases the reserved payment to the seller - minus our transaction and handling fees. If rejected, the buyer simply returns it to the seller by own means and the buyer’s money is refunded after the seller received the item back in the original condition. Cancellation fees will be charged to the defaulting party either the buyer, seller or courier depending on the dispute.
If satisfied with goods delivered the buyer will initiate and close the transaction then Buyer Protect will release funds to the seller. If buyer delays or forgets to close the transaction after 48 hours, Buyer Protect is obligated to release funds to the seller.
Easy Right? Give it a try!
For more information get in touch with our contact centre on 166.