Are all products on Ownai new and unused?

Ownai Sellers offer new and used products.

How can I find the right product on Ownai?

You can start by clicking on a category name from the category menu on the left side of the website. This shows all the products we have within that category. If you know what you are looking for, just type the name of the product or brand in our search bar at the top of the page and click Search.

Are there any hidden costs or charges if I order from Ownai?

There are no hidden costs or charges when you order from Ownai. All costs are 100% visible at the end of the checkout process.

Are the prices on Ownai negotiable?

Prices on Ownai Online Shops are not negotiable. Ownai has thousands of sellers who offer you the best prices and deals.

Why do I see different prices for the same product?

Products are offered by different sellers. This allows you to choose your preferred offer. If a product is sold by different sellers, you will find the alternative prices of other sellers in the product page.

How do I know if a product comes with free installation?

Free installation is not offered unless specified in the product description. Be sure to check the product description of products to get more details about installation.

How do I know if a product comes with warranty?

If a product is sold by multiple vendors, the warranty period offered by each vendor will be displayed together with the product on offer.

How can I claim warranty for my product?

Please note that warranties are covered by Sellers. As a result, different sellers may offer different warranties for each product.

From when is the warranty for my product applicable?

The warranty for your product should start from the date of order.

How do I pay on Ownai?

You can choose from the different payment methods available on Ownai. Please find below the list of available payment methods:

  • EcoCash
  • Credit/Debit Card

You can find details of these payment methods at the final step of checkout.

How do I pay with my Debit / Credit Card?

At the end of the checkout choose Credit / Debit Card as your preferred payment option and follow the steps after confirming your purchase. Make sure that your bank activated your Credit Card for online payments. Please note that Ownai provides the utmost security on your payments.

How do I use a gift card?

It's simple! When you get to the payment stage at checkout, simply enter the gift card code in the voucher box and click apply.

How can I pay for my order on Ownai app or the Ownai mobile website?

The Ownai mobile app and mobile website offer all the payment options that the Ownai full website version offers. You can pay with confidence, using your preferred payment option.

Are there any hidden charges like sales tax when I make a purchase on Ownai?

There are no hidden charges when you make a purchase on Ownai. The order amount is inclusive of all taxes and shipping fees. In case your order is delivered partially you will be required to pay only for the item that has been delivered to you. The order amount will be mentioned on the parcel and the invoice. Please note that we will never ask you to pay extra cash for the delivery.

What steps does Ownai take to prevent card fraud?

Fraud detection and prevention are very important to us. We take all steps to ensure that transactions are genuine and that our customer's details are completely secure. Online payments are monitored continuously for suspicious activity and some transactions are verified manually if we feel that it is not authorized by the owner of the card.

Why was my Credit/Debit Card declined?

If you experience trouble completing payment through debit/credit card, first thing to do is to make sure that your card is activated for online payments and that you have enough funds/limit to complete the transaction. Your bank can help you verify these details.

Can I use two methods of payment when ordering online?

Sorry, we only accept one payment method per order.

Does Ownai offer payment in instalments?

Sorry, we don't offer payment in instalments at this moment.

Which currencies does Ownai Zimbabwe accept?

We only accept US/Bond.

How do I place an order?

Shopping on Ownai is easy! Once you have found the product you want to buy, just follow the steps below:

  • Click on 'Buy Now' to add this product to your cart
  • lick on 'Cart' in the top right corner
  • Enter your shipping/billing information, ensuring your address is complete and accurate
  • Choose your preferred payment option
  • Confirm order to complete your order
  • Once your order is placed, we will either automatically confirm it by notifying you via Email and sms, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order.
How do I know my order has been confirmed?

We will send you an email and sms once your order has been confirmed.

My payment was processed successfully but I didn't get any order confirmation. What should I do?

Please contact our Customer Service Team on ​ 166 so we can help you to resolve the issue.

How can I track my order?

We will send you regular updates about the status of your order via emails and SMS.

How quickly can I get my order?

We do our best to get your orders delivered within 7 working days.

How do I cancel my order?

You can cancel your order by ​contacting our Customer Service Team on 166. Please note that once the item has been shipped, it cannot be cancelled but you can return the item within 7 days.

My order is delayed, What should I do?

We do our best to deliver on time. If in some exceptional case we are late, we will then inform you proactively. In case of doubt any question do not hesitate to ​contact our Customer Support Team ​on​ 166.

How long does it take to receive my product?

Delivery timelines vary depending on your city and your selected product.

Can I change my shipping address after I have placed my order?

You can request for your order to be delivered to a different address within the same city before your order is shipped.

I found the package open and the product seal broken on delivery. What should I do?

You should always refuse to accept any open package. If you do accept such a package by mistake or find out it has been tampered with, please get in touch with our Customer Service Team immediately at 166.

I missed my delivery. What happens now?

We will attempt to deliver your order again the next working day.

Will somebody contact me before delivering the package to my location?

Yes, our delivery person will contact you to confirm your availability and exact location.

What are delivery charges?

Delivery charges are the costs levied by our logistics partners to bring your ordered item(s) to your doorstep.

Can my parcel be delivered to an office address?

Yes! Your parcel can be delivered to any address convenient for you. Just enter your preferred address as your 'shipping address' during checkout.

Does Ownai deliver outside Harare?

Ownai delivers all across Zimbabwe through its own logistics & external logistics partners.

Do you accept Payment on delivery for my location?

We do not accept Pay on Delivery in at the moment.

Can I pick up my item instead of having it delivered?

Yes, this option can be chosen at the checkout step.

My package is prepaid. Do I need to show any document when collecting it?

Yes. Please show your ID to the delivery associate / pick up station. It can be your Driver's License or your Passport.

Does Ownai deliver internationally?

No, we do not provide international delivery.

My parcel has been reported missing. What now?

No need to worry. Contact our Customer Care on 166.

I have a complaint about the delivery rider who came to deliver my order. What should I do?

Apologies for the inconvenience caused, please get in touch with our Customer Service Call Center at 166.

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