Ownai Sellers offer new and used products.
You can start by clicking on a category name from the category menu on the left side of the website. This shows all the products we have within that category. If you know what you are looking for, just type the name of the product or brand in our search bar at the top of the page and click Search.
There are no hidden costs or charges when you order from Ownai. All costs are 100% visible at the end of the checkout process.
Prices on Ownai Online Shops are not negotiable. Ownai has thousands of sellers who offer you the best prices and deals.
Products are offered by different sellers. This allows you to choose your preferred offer. If a product is sold by different sellers, you will find the alternative prices of other sellers in the product page.
Free installation is not offered unless specified in the product description. Be sure to check the product description of products to get more details about installation.
If a product is sold by multiple vendors, the warranty period offered by each vendor will be displayed together with the product on offer.
Please note that warranties are covered by Sellers. As a result, different sellers may offer different warranties for each product.
The warranty for your product should start from the date of order.
You can choose from the different payment methods available on Ownai. Please find below the list of available payment methods:
You can find details of these payment methods at the final step of checkout.
At the end of the checkout choose Credit / Debit Card as your preferred payment option and follow the steps after confirming your purchase. Make sure that your bank activated your Credit Card for online payments. Please note that Ownai provides the utmost security on your payments.
It's simple! When you get to the payment stage at checkout, simply enter the gift card code in the voucher box and click apply.
The Ownai mobile app and mobile website offer all the payment options that the Ownai full website version offers. You can pay with confidence, using your preferred payment option.
There are no hidden charges when you make a purchase on Ownai. The order amount is inclusive of all taxes and shipping fees. In case your order is delivered partially you will be required to pay only for the item that has been delivered to you. The order amount will be mentioned on the parcel and the invoice. Please note that we will never ask you to pay extra cash for the delivery.
Fraud detection and prevention are very important to us. We take all steps to ensure that transactions are genuine and that our customer's details are completely secure. Online payments are monitored continuously for suspicious activity and some transactions are verified manually if we feel that it is not authorized by the owner of the card.
If you experience trouble completing payment through debit/credit card, first thing to do is to make sure that your card is activated for online payments and that you have enough funds/limit to complete the transaction. Your bank can help you verify these details.
Sorry, we only accept one payment method per order.
Sorry, we don't offer payment in instalments at this moment.
We only accept US/Bond.
Shopping on Ownai is easy! Once you have found the product you want to buy, just follow the steps below:
We will send you an email and sms once your order has been confirmed.
Please contact our Customer Service Team on 166 so we can help you to resolve the issue.
We will send you regular updates about the status of your order via emails and SMS.
We do our best to get your orders delivered within 7 working days.
You can cancel your order by contacting our Customer Service Team on 166. Please note that once the item has been shipped, it cannot be cancelled but you can return the item within 7 days.
We do our best to deliver on time. If in some exceptional case we are late, we will then inform you proactively. In case of doubt any question do not hesitate to contact our Customer Support Team on 166.
Delivery timelines vary depending on your city and your selected product.
You can request for your order to be delivered to a different address within the same city before your order is shipped.
You should always refuse to accept any open package. If you do accept such a package by mistake or find out it has been tampered with, please get in touch with our Customer Service Team immediately at 166.
We will attempt to deliver your order again the next working day.
Yes, our delivery person will contact you to confirm your availability and exact location.
Delivery charges are the costs levied by our logistics partners to bring your ordered item(s) to your doorstep.
Yes! Your parcel can be delivered to any address convenient for you. Just enter your preferred address as your 'shipping address' during checkout.
Ownai delivers all across Zimbabwe through its own logistics & external logistics partners.
We do not accept Pay on Delivery in at the moment.
Yes, this option can be chosen at the checkout step.
Yes. Please show your ID to the delivery associate / pick up station. It can be your Driver's License or your Passport.
No, we do not provide international delivery.
No need to worry. Contact our Customer Care on 166.
Apologies for the inconvenience caused, please get in touch with our Customer Service Call Center at 166.