Terms and Conditions | Privacy Policy



Any information collected by the Ownai website will only be used internally by Ownai and the promoter(s) of the event(s) that you buy tickets for. Ownai and promoter(s) will use your information to send you confirmation of your purchase(s) and information on the event(s) and to compile a generalised profile of the people attending the event(s).

Ownai shall not rent, sell or otherwise disclose your personal information to any third party other than the promoter(s) of the event(s) that you buy ticket(s) for without your consent, provided that, by utilising the Ownai website and/or subscribing to any services offered by Ownai and/or the promoter(s), you expressly consent to Ownai utilising your personal information for the purpose of providing the services and for billing and advertising purposes (unless you have opted out) and to other third parties where necessary, or to comply with any law or regulation, to prevent fraud or abuse, misuse or unauthorised use of the Ownai website and to protect Ownai’s rights and those of its customers.

Ownai may use your personal information to personalise your profile on Ownai’s internal system.

Ownai may receive information about you from reliable third parties and add it to its database purely for ticketing purposes. Ownai shall ensure that such third parties operate a similar ethical policy in relation to your privacy.

You may receive invitations to buy tickets for related events or other related products, but you may unsubscribe from these invitations at any time.

Terms and Conditions of Use, Sale and Purchase

You must be 18 years or older to make use of this website and the services, and by doing so you warrant that you are a major.

The general terms and conditions of the holder(s) of the event(s) and/or the organiser(s) of the event(s) [“promoter”], in addition to Ownai’s terms and conditions, apply.

These standard terms and conditions apply to all persons making use of the Ownai website and its services. If you do not wish to abide by these terms and conditions, please do not make use of this website/services.

Ownai acts as a ticketing agent only and does not attract any liability as a promoter to you, but simply offers the service of facilitating ticket sales on behalf of the promoter(s) of the event in respect of which you are purchasing ticket(s).

Ownai reserves the right to levy an admin charge for Tickets sold through the platform which is separate to the original ticket price.

Tickets cancellations, refunds, exchanges and/or returns are dealt with in accordance with the promoter(s)’s terms and conditions.

Ownai accepts no liability whatsoever arising from the postponement or cancellation of the event and in that regard, any recourse you may have in law is only against the promoter, although we provide no representation or undertaking that the promoter will refund you.

Any refunds will be issued using the same method of payment that was used to purchase the ticket.

Tickets are not replaceable due to damage, loss, theft or any other reason.

A ticket is void and all rights connected herewith nullified unless purchased from an authorised Ownai sales point or agent.

Right of admission to the event(s) is reserved by the promoter(s), and the promoter(s) has the right to alter the programme or the seating thereof.

Most venues have restricted items including but not limited to alcohol, weapons, cameras and glass bottles.

Tickets can be damaged by sunlight or heat, one should be able to retrieve ticket through the link sent to customer via SMS or Email when they purchased the ticket.

You must separate tickets from one another prior to arriving at the venue. No duplicate tickets will be issued to replace lost or stolen tickets.

The first person to enter the venue with a printed e-ticket or other hard ticket is the only person admitted by the ticket. Therefore do not share or duplicate the ticket, as ticket is recorded as used.

Any attempt to reproduce or duplicate the ticket will constitute fraud and will result in persecution in a court of law.

By using this website and subscribing to the services, you consent to your personal information being processed further and transmitted onwards by Ownai to the promoter of the event for which you have purchased a ticket(s), who may use this information for purposes of liaising with you regarding further offers, provide you with information and/or promotional material in accordance with its own terms and conditions.

Ownai acts merely as the custodian of your personal information on behalf of the promoter(s) which Ownai shall utilise purely for the purposes of ticket sales and providing you with its services.

Ownai will not pass on your personal information to any third party other than the promoter of the event for which you purchase a ticket(s).

Ownai may, from time to time send you advertising material and information, including but not limited to special offers by e-mail, via SMS, newsletters, telephonically, or through other promotional offers.

Opt-out Clause: If you do not wish to receive offers or information, whether from Ownai or the promoter(s), please notify us by sending an e-mail to support@ownai.co.zw. Due to possible delays, you may still receive promotional material up to a month after your notification.